Privacy Policy

At vitastorilyx, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in straightforward terms.

Last Updated: March 15, 2025

1 Information We Collect

We collect information that helps us provide better investment education services. This includes details you provide directly and information gathered through your use of our platform.

Personal Information You Provide

Contact details including name, email address, and phone number
Educational background and investment experience level
Learning preferences and course selections
Communication preferences and feedback

Technical Information

When you visit our website, we automatically collect technical data including your IP address, browser type, device information, and how you navigate through our site. This helps us improve user experience and ensure our platform works effectively across different devices.

2 How We Use Your Information

Your information serves specific purposes related to delivering quality investment education. We don't use your data for unrelated commercial activities.

Primary Uses

We use your information to deliver educational content, track your learning progress, provide personalized recommendations, and communicate important updates about our programs. This includes sending course materials, progress reports, and responding to your inquiries.

Purpose	Data Used	Legal Basis
Course delivery	Contact details, learning preferences	Contract performance
Progress tracking	Usage data, course completion	Legitimate interest
Customer support	Contact information, inquiry details	Contract performance
Platform improvement	Aggregated usage statistics	Legitimate interest

3 Data Security and Protection

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards with strict internal policies.

Technical Safeguards

All data transmission occurs over encrypted connections using industry-standard SSL technology. Personal information is stored on secure servers with restricted access controls and regular security monitoring. We conduct periodic security assessments and maintain up-to-date protection protocols.

Access Controls

Only authorized team members have access to personal information, and access is limited to what's necessary for their specific role. All staff receive privacy training and are bound by confidentiality agreements.

4 Your Privacy Rights

Under Australian privacy laws, you have specific rights regarding your personal information. We've designed simple processes to help you exercise these rights.

Access Your Data

Request a copy of the personal information we hold about you. We'll provide this within 30 days at no charge.

Correct Information

Update or correct any inaccurate personal information. You can make many changes directly through your account settings.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Limit Processing

Restrict how we use your information in certain circumstances, such as when you dispute its accuracy.

How to Exercise Your Rights

Contact our privacy team using the details below. We'll verify your identity and respond to your request within the timeframes required by Australian privacy law. Some requests may take longer if they're complex, but we'll keep you informed of our progress.

5 Data Sharing and Third Parties

We don't sell your personal information to third parties. Any data sharing occurs only when necessary to provide our services or comply with legal requirements.

Service Providers

We work with trusted service providers who help deliver our educational platform, including email delivery services, payment processors, and technical support providers. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose information when required by law, such as responding to court orders or regulatory requests. In such cases, we'll notify you unless legally prohibited from doing so.

6 Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law.

Retention Periods

Active student records: Retained throughout enrollment and for 7 years after course completion
Marketing communications: Until you unsubscribe or request deletion
Technical logs: Automatically deleted after 12 months
Financial records: Retained for 7 years as required by Australian tax law

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most circumstances, though we may need to retain some information for legal compliance.

7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used.

Types of Cookies We Use

Essential cookies enable basic website functionality and can't be disabled. Analytics cookies help us understand user behavior and improve our platform - these can be managed through your browser settings. We don't use advertising cookies or tracking pixels for marketing purposes.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. Our cookie notice provides detailed information about managing these preferences.

8 Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and update the "Last Updated" date at the top of this policy.

For minor updates that don't affect how we use your information, we'll simply update the policy and date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Notification Process

Significant changes will be communicated at least 30 days before they take effect, giving you time to review the updates and contact us with any questions or concerns.

Contact Our Privacy Team

Questions about this privacy policy or how we handle your personal information? We're here to help.

Email: info@vitastorilyx.com

Phone: +61 8 9475 0320

Mail: Privacy Officer, vitastorilyx
Level 13b/116 Adelaide St
Brisbane City QLD 4000, Australia

We aim to respond to privacy inquiries within 5 business days and resolve any concerns promptly and fairly.